Refund policy

• Compensation and refunds: Due to the nature of our products, we do not accept product returns. However, we ensure your rights are fully protected if there is a problem, such as a damaged or leaking product. Compensation is provided by transferring the full or partial product price, depending on the extent of the problem and its assessment.

• Reporting a problem: Please photograph the damaged or leaking product immediately upon receiving it, and send the photo along with your order details through our contact channels or WhatsApp.

• Response time: We review your complaint, respond, and resolve the problem within a maximum of 24 to 48 hours.